Cannot download, share, or import

Download or share is blocked

• You are on Free/Basic. Upgrade or buy a 7-day All Features pass.
• The resume was imported and free download is blocked until you pay.
• Public share is off — turn on Public access in Share.
• Custom slug is taken — try another on the Personalize tab.

Import failed

• Account Import accepts PDF only. Convert Word to PDF.
• Homepage / Analyzer accept PDF or Word. Try the other format.
• File is password-protected or scanned as an image — export a text PDF from Word.
• File is very long — use the long-resume import option if shown.

PDF looks wrong

Re-run format check, switch to a simpler template, and download again. Check the file on your computer, not only the on-screen preview.

Related

• Import a resume
• Download and share your resume
• How to get help