Your Satisfaction Matters to Us at KudosWall

💬 We're Here to Help — Product Assurance & Refund Policy

At KudosWall, we’re committed to delivering high-quality products and services that meet your expectations. If you're experiencing issues due to a software defect, we want to assure you that we're here to help. Our team will work diligently to resolve the issue and ensure the product performs as intended.

🛠️ Understanding Our Refund Policy

Software Defects
If the product isn’t working as expected due to a software issue, we’ll work with you promptly to resolve the problem. In qualifying cases, a refund may be considered based on the specifics of your situation. This applies to both Monthly and Yearly Plans, but we do not offer proration or partial refunds for unused time on Yearly Plans.

Transparent Pricing & Previews
We believe in fairness and transparency:

• All pricing is shown upfront.

• You can preview your resume using various templates and formats before committing to a purchase.

This helps ensure you're making an informed and confident decision.

Refund Eligibility Guidelines

• Refunds are only considered in the event of verified software-related issues.

• We do not offer refunds based on personal preferences or design expectations.

• All refund requests must be submitted within 72 hours of the original purchase.

• Refunds are reviewed case by case to ensure fairness.

📊 Addressing Concerns About ATS Scores & Multiple Downloads

Understanding ATS Scores
There’s currently no universal standard for ATS (Applicant Tracking System) scoring across the industry. Different tools and companies may generate different scores. KudosWall’s AI Resume Builder is designed to help you align your resume with specific job descriptions — focusing on clarity, relevance, and keyword optimization — not arbitrary ATS rankings.

Resume Optimization Approach
We don’t believe in keyword stuffing just to “beat the bots.” Our AI enhances your resume in a way that appeals to both ATS systems and human recruiters, tailoring suggestions based on the role and your actual qualifications.

Free Usage & Purchase Transparency
Our platform allows you to build, enhance, and preview your resume for free. The only restriction is on downloading the resume. We trust that users who choose to purchase a plan have already confirmed that the resume output meets their expectations.

🙋‍♀️ Need Help? Contact Support

If you're facing any issues — whether it’s with resume creation, downloads, resume sharing, or resume writing services — we’re here for you.

To receive the fastest assistance:

• Use the chat icon on our website or

• Email [email protected] — our AI Support Assistant will guide you through troubleshooting and escalate the issue to a human support team if needed.

To help us resolve your issue quickly, please include:

• A brief description of the problem

• Screenshots of any errors

• Related documents or proof of purchase

• Your phone number (optional) if you’re open to a callback for additional clarification

You’ll receive a response based on the support level included in your plan.