Resume Support

If you're having trouble downloading your resume or accessing premium features after payment, follow these steps to resolve the issue:

1. Verify Your Login Email
Make sure you're signed in using the same email address used during subscription. This is the email where you received your invoice from KudosWall.
Note: Many users accidentally log in with a different email, which doesn’t carry the active subscription.

2. Refresh Your Browser
In some cases, a browser refresh can update your subscription status. Try refreshing the page or logging out and logging back in.

3. Identify How Your Resume Was Created

Understanding how your resume was generated can help in troubleshooting:

• Built from scratch (with or without AI suggestions).
• Created from a previously imported resume.
• Automatically enhanced from an uploaded resume.

4. Still Need Help? Our AI Support Assistant Can Assist
If you've confirmed your login email and still face issues:

• Our assistant can review your issue 24/7

• You can upload your invoice or screenshot if needed

• It can escalate to a human support agent if necessary

Start by emailing [email protected] or using the chat icon on our website — the assistant will guide you step by step and ensure your issue is resolved or escalated appropriately.

To organize your resume by adjusting the order of sections and the items within each section, follow these steps:

1. Move Sections Up or Down:

   • Click on the Up and Down arrow icon available at the section level.
   • Choose the "Move Up" or "Move Down" option to move the section one level up or down.
   • Alternatively, you can move the section to the top or bottom of your resume using the "Move to Top" or "Move to Bottom" options.

2. Rearrange Items Within a Section:

   • Click on the Up and Down arrow icon next to each item (e.g., experiences) within the section.
   • Select "Move Up" or "Move Down" to change the order of items within that section.

3. Location of Icons:

   • These icons are conveniently located to the left of the name of each section and each item under every section.

We continuously enhance our Resume Builder to ensure your resume is not only organized but also tailored to highlight your strengths effectively.

To customize the length of your resume or adjust the appearance of specific content, follow these options:

1. Choose a Different Template:
   Experiment with different templates to find one that better suits your needs in terms of structure and length.

2. Adjust Font and Font Size:

   Access the Font and Font Size settings under the Templates tab to change the font style or size, helping you refine the look and feel of your resume.

   We continuously enhance our Resume Builder to ensure your resume is not only professional but also impactful and aesthetically pleasing.

3. Modify the Template Layout:
   Go to Templates and select the Layout Settings tab. Here, you can rearrange sections as desired for applicable templates.

This article guides you through troubleshooting the issue of encountering a "Couldn't download - virus detected" message when attempting to download your resume as a PDF from KudosWall's AI Resume Builder.

Troubleshooting Steps:

1. Is Your Antivirus Triggering a False Positive?

The error message might be a false positive triggered by your antivirus software. Here's how to check:

• Test with Safe PDFs: Try downloading PDF documents from other trusted sources, such as bank statements. If your antivirus blocks these downloads as well, it suggests a false positive.

2. Disabling Antivirus (Temporary Measure):
Important Note: Disabling your antivirus software carries security risks. Only consider this as a temporary troubleshooting step:

• If you're comfortable with the temporary risk, disable your antivirus program and attempt to download your resume again. Remember to re-enable your antivirus immediately after.

3. Ensure Up-to-Date Antivirus Software:

Outdated antivirus software can cause compatibility issues. Update your antivirus program (e.g., McAfee) to the latest version following the software's provided instructions.

4. Send Your Resume by Email

If you're unable to download your resume, you can easily send it to your registered email address. Use the "Share" option on your resume preview to initiate the process. Please allow a few minutes for the email to arrive, and be sure to check your spam folder if you don't see it in your inbox.

5. Contact KudosWall Support:

If the above steps don’t resolve your issue or you’re looking for more tailored help, our AI Support Assistant is available 24/7 to guide you. It can:

• Troubleshoot common issues

• Escalate complex requests

• Log your case for human review when needed

To start, use the chat icon on our site or simply email [email protected] — our assistant will reply and help resolve your issue as quickly as possible or escalate as needed.

Additional Resources:

While not directly related to KudosWall, you might find these resources helpful for troubleshooting antivirus software:

• Microsoft Support Forum: https://answers.microsoft.com/en-us/microsoftedge/forum/all/suddenly-i-am-unable-to-download-any-files/2d5166be-f002-4c80-86b8-11451a304b86

Remember:

• False positives occur when antivirus software incorrectly identifies a safe file as a threat.
• Disabling antivirus software is a security risk. Only do so temporarily and re-enable it promptly.

By following these steps, you should be able to resolve the download error and successfully obtain your resume in PDF format.

If you are encountering an error when trying to download your resume, particularly after seeing the message "Please wait, creating your downloadable resume," please follow these steps:

1. Refresh Your Browser:
This issue can occur if there have been UI changes during your session. Please refresh your browser (Ctrl + R for Windows or Command + R for Mac) and try downloading the resume again.

2. Verify Your Subscription Plan:
Make sure the resume you’re trying to download is included in your subscription. You can check this on the Upgrade page of our site.

3. Still Having Trouble?
If the issue persists, our AI Support Assistant is here to help 24/7. It can:

• Troubleshoot based on your inputs

• Review screenshots or error messages

• Escalate the issue to our human team if needed

You can start by emailing [email protected] or clicking the chat icon on our website — the assistant will guide you through the next steps and escalate if necessary.

If your subscription has ended but you've made changes to your resume, please note the following:

• You can still access and download the last version of your resume that was successfully downloaded while your subscription was active.

• You cannot download a resume that has been modified after your subscription expired.

• Resume edits made after your subscription ends are saved, but downloading those changes requires an active plan.

Want to continue updating and downloading your resume without interruption? Renew your plan to unlock full features instantly.

💡 Also, check your email — we may have already sent you a renewal coupon offering anywhere between 10% and 33% off. Don’t miss out!